As a result of the current health crisis, we face new challenges every day to ensure you receive your American goodies. Therefore, we are adopting important measures to ensure the safety of our teams, all the while facilitating your purchases on our website.
DELIVERIES AND RETURN
Stay home, we will come to you!
During this unusual health crisis, the amount of orders placed online has risen substantially, and we took steps to protect our teams. Some orders may take longer to be packed and shipped than initially estimated, as order pickups are fewer to ensure the safety of our delivery team! But of course, you likely already know this 😉
As pickup and signed deliveries are temporarily on hold, your parcel will be delivered directly to your mailbox. It is thus very likely you will receive your order beyond the delivery times you are used to with us. Please don’t worry, your parcel is on its way, just taking the scenic route 😉
However, if you have yet to receive your order 10 days beyond the initial delivery estimate, do send us an email! Just remember to provide your order number, and we will look into what’s going on 🤓
We hope you understand, and please rest assured that we are doing our best to have your order delivered to you ASAP under the circumstances.
Wanna return your parcel? No problem, we have also extended return times! We would rather you stay home during mandated isolation times, than go to your local post office to send your parcel back!
WE REMAIN AVAILABLE TO HELP YOU
Our customer service is now working from home (and likely in their comfiest PJs)! That’s right, we won’t take a chance on our precious jedis falling ill, and we’re all available to help you from 8am to 6pm (Paris time) on weekdays:
Via our contact form (just click "contact" at the bottom of homepage
- Over the phone (+33) 5 34 50 47 36
- Through live chat!
Our jedi team will do its very best to get back to you as soon as it can—although since we’re dealing with a higher volume of delays than usual, response times are also currently extended.
Don't worry, we always have a solution for you!
Please note :
Should your query be about any other topic, you may find your answer by browsing our FAQ right here 👉 https://aide.myamericanmarket.com/hc/us
Check it out! It’s pretty great 😉
#StaySafe and above all, #StayHome!