Did you open your much-awaited package, only to find that it's missing one or more of the items you ordered? 😭
- The item you picked was too popular for its own good and it's out of stock 😥
👉 If that's the case, you should have already gotten an email letting you know that your item would be missing and store credit for the amount of the missing item.
- The item is in stock but one of our order pickers forgot to put it in your package
👉 If you haven't gotten a notification about an out-of-stock item, get in touch with our customer support team via our contact form (just click "contact" at the bottom of homepage), by email to email@example.com, by phone on +33 (0)5 34 50 47 36 or by private message on our social networks
Don't forget to include your order number, the name of the missing product and a picture of the packaging if it was damaged when it arrived.